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  • Do you have a minimum rental cost?

    2024-09-30 16:14:12
    We don't have a minimum rental fee....
  • What should I do with the equipment caretaker?

    2024-09-30 16:15:17
    Our Crew Assistant is here to manage and safeguard the equipment you’ve rented. If you need help with other tasks, we can provide additional personnel based on their expertise—like a DOP, photographer, vid...
  • How about crew meal, accommodation & transportation?

    2024-09-30 16:15:45
    Crew meals & accommodation & transportation are excluded. You may request if you want to add these in our quotation....
  • What about transportation costs for delivering and returning my rental equipment? Will that come out of my pocket? 

    2024-09-30 16:16:29
    Yes, the transportation cost will be covered by the renter. Thanks for understanding!...
  • Do you have rental service if we’re located in the province?

    2024-09-30 16:18:08
    Yes, we do rental service for provincial shooting. We are required to have a dedicated utility transportation service....
  • Do you allow for a pencil booking?

    2024-09-30 16:19:35
    Yes, we do have that equipment available! However, if someone else has already booked and paid for it, we won’t be able to hold it for you. Remember, it’s a ‘First Come, First Serve’ basis—so grab it n...
  • If my production shoot gets canceled on the day of my rental, is there a chance I can get a refund on my payment?

    2024-09-30 16:21:32
    Absolutely! We can offer a 50% refund if you cancel at least 7 days before your booking date. Just a friendly reminder: that cancellation fee helps cover the opportunity loss. Thanks for understanding...
  • What time and day does your office open and close?

    2024-09-30 16:22:04
    Our office is open Monday to Friday at 8:00 AM, but if you need an early start, just give us a heads-up, and we’ll make it happen! We close at 5 PM, so if you’ll be running late to return the equipment, ju...
  • If I want to rent equipment over the weekend, will it be accommodated?

    2024-09-30 16:22:42
    Yes, you may rent the equipment over the weekend....
  • What if I’ve held onto the equipment for more than eight hours, what will happen? 

    2024-09-30 16:24:48
    We offer a grace period of up to four hours for returning equipment, as long as you meet the minimum rental cost. If you go beyond that, we’ll need to charge an additional rental fee based on the total cost and how much time...
  • What happens if I accidentally forget to return small items like SD cards and camera batteries?

    2024-09-30 16:25:46
    In exchange for not returning all of our equipment, we won’t be able to return your security deposit fee until all our equipment is returned in good condition....
  • I have a few rental questions that seem to be hiding from the FAQs! What's my best move to find the answers?

    2024-09-30 16:26:30
    Please feel free to contact us and we will be more than willing to help....
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